About this policy
By using any Zid Baazi service, you confirm that you have read and agreed to this Privacy Policy. If anything is unclear, email us at support@zidbaazi.com or ask via Live Chat.
To operate the Zid Baazi platform and deliver a great experience to members, certain information needs to be collected. This information comes from three sources: what members provide directly, what is collected automatically, and what is received from third parties.
| Data type |
Example |
Collection timing |
| Identity information |
Name, date of birth, national ID number |
Registration & KYC |
| Contact information |
Mobile number, email address |
At registration |
| Financial information |
BKash/Nagad number, bank account details |
At the time of payment |
| Transaction history |
Deposit, withdrawal & betting records |
Per transaction |
| Device & network information |
IP address, browser type, operating system |
On every visit |
| Usage patterns |
Pages visited, time spent, and where you clicked |
While using the platform |
For KYC verification, a photo of your national ID or passport along with a selfie is collected. This information is stored on secure servers and used solely for identity verification purposes.
Zid Baazi uses collected information only for specific, necessary purposes. No data is used for unauthorized or unrelated activities.
- Account creation & management — to confirm registration, keep logins secure, and store account information.
- Identity verification (KYC) — to confirm member identity, meet legal requirements, and prevent fraud.
- Payment processing — to complete deposit and withdrawal transactions and resolve any discrepancies.
- Customer support — for resolving issues, handling complaints, and keeping a record of support interactions.
- Security monitoring — to detect suspicious activity, keep accounts secure, and prevent fraud.
- Platform improvement — analysing usage patterns to enhance the interface and services (using aggregated data only, with no personal identifiers).
- Legal compliance — to meet applicable laws and regulatory requirements.
What we don't do
Zid Baazi does not use your personal data for unrelated advertising, does not sell data to brokers, and does not send marketing messages without your consent.
Zid Baazi does not generally share member information with third parties. However, limited sharing may occur in the specific circumstances outlined below:
- Payment processors: Only the information required to complete transactions is shared with payment partners such as bKash, Nagad, or banks.
- KYC verification partner: During the identity verification process, only the minimum necessary data may be shared with regulated and trusted KYC service providers.
- Legal authorities: Where courts, government agencies, or investigative authorities issue a lawful directive, providing the required information is mandatory.
- Technology providers: Data may be shared with server, cloud, or analytics providers only to the extent necessary for service delivery. All such partners are contractually bound to comply with Zid Baazi's privacy obligations.
Your information will not be shared with any individual or organisation outside the cases described above — never without your explicit consent.
Zid Baazi maintains industry-standard technical and administrative safeguards for data protection. Security is never reliant on a single measure — protection is ensured across multiple layers.
- All data transmission is secured via TLS/SSL encryption. When you see "https" and the padlock icon in your browser, your connection is secure.
- Stored data is protected with AES-256 encryption.
- Access to Zid Baazi's servers is strictly controlled — only authorized staff can view specific data.
- Regular security audits and penetration tests are conducted.
- User passwords are never stored in plain text — they are kept in hashed and salted form.
How long data is retained depends on its purpose. All data is kept while your account is active. After account closure, data required to meet legal obligations may be retained for up to 5 years, after which it is securely deleted.
Your responsibilities
While Zid Baazi maintains comprehensive security measures on its end, you are responsible for keeping your password strong, keeping it confidential, and logging out when using shared or public devices. If you notice any suspicious activity on your account, contact the support team immediately.
Cookies and similar technologies are used on the Zid Baazi website and app. They help improve your experience and keep the platform running smoothly.
Essential
Session cookie
Required to maintain login sessions and enable secure navigation. Disabling these will prevent the platform from functioning properly.
Essential
Security cookies
Used to prevent CSRF attacks and other security threats.
Optional
Performance cookies
Used to analyze which pages are most visited and where issues occur — aggregate data only, with no personal identification.
Optional
Preference cookie
Used to remember your preferences, such as language settings, theme, or page layout.
Optional cookies can be disabled from your browser settings. Disabling essential cookies, however, may cause parts of the platform to stop working correctly.
As a Zid Baazi member, you have the following rights over your own data. Contact our support team to exercise any of them.
👁️
Right to access your data
You have the right to know what information Zid Baazi holds about you and to receive a copy of it.
✏️
Right to rectification
If any of your information is inaccurate or out of date, you may request a correction.
🗑️
Right to deletion
Unless required by law, you may request deletion of your data after your account is closed.
🚧
Right to restrict processing
In certain circumstances, you may request that the processing of your data be restricted.
📦
Right to data portability
You have the right to receive your data in a structured, portable format.
🔕
Right to withdraw from marketing
You can withdraw your consent to receive marketing messages at any time.
To exercise any of these rights, email support@zidbaazi.com or reach out via Live Chat. Requests are typically responded to within 30 days.
Zid Baazi strictly does not provide services to anyone under 18. If we become aware that a member is a minor, their account will be immediately closed and their data will be deleted.
Parents and guardians are requested — if a child or minor has accidentally registered on Zid Baazi, please contact us immediately at support@zidbaazi.com. We will act promptly.
Zid Baazi may update this privacy policy when necessary. For significant changes, members will be notified via their registered email or a notice on the platform. You can always check the "Last updated" date at the top of the page to see whether the policy has changed.
For any privacy-related questions or complaints:
- Email: support@zidbaazi.com
- Live chat: available 24/7 once logged in to the platform
Zid Baazi takes your privacy seriously. All complaints are responded to within 48 hours.